Terms and Conditions
Welcome to Jeff Dawson's Counselling and Coaching Practice. By accessing or using our website, including our online store and booking portal, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General
1.1. These Terms and Conditions govern your use of our website, including the purchase of products and services.
1.2. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.
2. Products and Services
2.1. We offer both digital and physical products for sale. Digital products include online courses and downloadable content, while physical products may include books or other materials.
2.2. All products are subject to availability, and we reserve the right to limit the quantity of any product sold.
2.3. Prices for our products are subject to change without notice.
3. Online Booking
3.1. Our online booking portal allows clients to schedule counselling and coaching sessions.
3.2. Bookings are subject to availability and confirmation. We reserve the right to refuse or cancel any booking at our discretion.
3.3. Cancellations or rescheduling of appointments must be made at least 24 hours in advance to avoid charges.
4. Payment and Refunds
4.1. Payments for products and services can be made via credit card, debit card, or other payment methods as indicated on our website.
4.2. Refunds for physical products are available within 14 days of purchase, provided the product is returned in its original condition.
4.3. Digital products are non-refundable once accessed or downloaded, except where required by law.
4.4. Refunds for cancelled bookings will be processed according to our cancellation policy.
5. Intellectual Property
5.1. All content on the website, including text, graphics, logos, and images, is the property of Jeff Dawson and is protected by copyright laws.
5.2. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
6. Limitation of Liability
6.1. We are not liable for any damages arising from the use or inability to use our website or products, including but not limited to direct, indirect, incidental, or consequential damages.
6.2. Our liability is limited to the maximum extent permitted by law.
7. Privacy
7.1. Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
8. Governing Law
8.1. These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
8.2. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Information
9.1. If you have any questions or concerns about these Terms and Conditions, please contact us at hello@jeffdawson.co.uk or call 01822 661316.
Return and Refund Policy
We strive to ensure that you are completely satisfied with your purchase. Please review our returns and refunds policy for both physical and digital products below.
1. Physical Products
1.1. Eligibility for Returns: Physical products can be returned within 14 days of receipt. To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
1.2. Return Process: To initiate a return, please contact us at hello@jeffdawson.co.uk with your order details and reason for return. We will provide you with instructions on how to proceed.
1.3. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
1.4. Refunds for Physical Products: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. Digital Products
2.1. Non-Refundable Items: Due to the nature of digital products, they are non-refundable once accessed or downloaded, except where required by law.
2.2. Access Issues: If you experience any issues accessing or downloading a digital product, please contact us at hello@jeffdawson.co.uk for assistance.
3. Services and Bookings
3.1. Cancellation Policy: Cancellations or rescheduling of booked sessions must be made at least 24 hours in advance. Cancellations made within this timeframe will be eligible for a full refund or credit towards a future session.
3.2. Late Cancellations: Cancellations made less than 24 hours before the scheduled session will incur a charge equivalent to 50% of the session fee, unless otherwise agreed.
3.3. Refunds for Services: If a refund is applicable, it will be processed within 7-10 business days to the original method of payment.
4. Faulty or Damaged Items
4.1. If you receive a faulty or damaged physical product, please contact us immediately at hello@jeffdawson.co.ukwith details and photographs of the defect. We will arrange for a replacement or refund as appropriate.
5. Contact Information
For any questions or concerns regarding our returns and refunds policy, please contact us at hello@jeffdawson.co.ukor call 01822 661316.
Copyright © 2025 Jeff Dawson Counselling & Coaching - All Rights Reserved.
FAMILY CONNECTION CARDS AVAILABLE NOW!
Check out my Family Connection Cards which can be downloaded and used to stimulate richer relationships in your family system. Ideal for use with teenagers!
50% off with code FCC2025 for first 50 customers!